kalebet Privacy Policy

01 Introduction

kalebet ("kalebet", "we", "us", "our") operates the online gaming platform accessible at kalebet.app and any associated mobile applications (collectively, the "Platform"). This Privacy Policy describes how kalebet collects, uses, stores, discloses, and protects the personal information of individuals ("you", "your", "Player") who register for and use our Platform.

kalebet is committed to handling your personal data responsibly and transparently, in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

By registering an account on the kalebet Platform or otherwise providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please do not register for or use the Platform.

02 Data Controller

For the purposes of the Data Privacy Act of 2012, kalebet acts as the personal information controller in respect of the personal data you provide when using the Platform. As data controller, kalebet determines the purposes and means of processing your personal data.

kalebet operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to applicable data handling requirements imposed by PAGCOR in addition to the obligations set out under Philippine data privacy law.

All questions, requests, or complaints relating to how kalebet processes your personal data should be directed to our Data Protection Officer. You can reach our support team at any time via email at [email protected]. Our team is available 24 hours a day, 7 days a week.

03 Personal Data We Collect

3.1 Registration and Identity Data

When you create a kalebet account, we collect the information you provide during the registration process, including:

• Full legal name as it appears on your government-issued identification.
• Date of birth (for age verification — you must be 21 years or older).
• Residential address within the Philippines.
• Email address and mobile phone number.
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

As required by PAGCOR regulations and applicable anti-money laundering legislation, kalebet collects Know Your Customer (KYC) documentation, which may include:

• Copies of government-issued photo identification (e.g., Philippine passport, driver's licence, UMID, PhilSys National ID).
• Proof of residential address (e.g., utility bill, bank statement addressed to your registered address).
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account).
• Selfie or liveness verification image where required.

3.3 Financial and Transaction Data

kalebet records all financial activity on your account, including deposit amounts, withdrawal requests, payment method details (account number or wallet reference, not full card numbers), transaction timestamps, and account balance history.

3.4 Gaming Activity Data

We record your gameplay activity on the Platform, including games played, bet amounts, game outcomes, session durations, and bonus usage. This data is used for regulatory compliance, responsible gaming monitoring, and service improvement.

3.5 Technical and Device Data

When you access the kalebet Platform, we automatically collect certain technical information about your device and connection, including:

• IP address and approximate geolocation (to verify Philippine residency).
• Device type, operating system, and browser type and version.
• Session timestamps, page views, and navigation patterns on the Platform.
• Cookie identifiers and similar tracking technologies (see Section 9).

04 How We Collect Your Data

kalebet collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or update your account profile.
• Automatically — when you access and use the Platform, our systems collect technical and usage data through server logs, cookies, and similar tracking technologies.
• From third-party payment providers — when you transact using GCash, PayMaya, BPI, BDO, or Metrobank, we receive transaction confirmation data from these providers to credit your account or process your withdrawal.
• From identity verification services — kalebet may use third-party KYC and age verification service providers to assist in verifying the identity and age of registered players, as required by PAGCOR regulations.
• From regulatory authorities — PAGCOR or other Philippine government bodies may share information with kalebet in connection with regulatory compliance or investigation matters.

05 How We Use Your Personal Data

kalebet uses the personal data we collect for the following purposes:

• To create, verify, and manage your kalebet player account.
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (₱).
• To comply with PAGCOR licensing requirements, including player identity verification and activity reporting.
• To comply with the Anti-Money Laundering Act (AMLA) and related Philippine financial crime prevention legislation.
• To provide customer support and respond to your queries, complaints, and requests.
• To monitor gameplay activity for responsible gaming purposes, including identifying players who may need support.
• To detect, investigate, and prevent fraudulent transactions, account abuse, and other prohibited conduct.
• To send you transactional communications, such as deposit confirmations, withdrawal notifications, and account security alerts.
• To send you promotional communications about kalebet bonuses and offers, where you have consented to receive such communications.
• To improve and optimise the kalebet Platform, including through analysis of aggregated usage data.
• To enforce kalebet's Terms & Conditions and other applicable policies.

06 Legal Basis for Processing

Under the Data Privacy Act of 2012, kalebet processes your personal data on the following legal grounds:

• Contractual necessity — processing is necessary to perform the contract between you and kalebet (i.e., to operate your player account, process transactions, and deliver gaming services).
• Legal obligation — processing is required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws and regulations.
• Legitimate interests — processing is necessary for kalebet's legitimate interests in preventing fraud, ensuring platform security, and improving our services, provided these interests do not override your fundamental rights.
• Consent — for certain processing activities, such as sending you promotional and marketing communications, kalebet relies on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

07 Data Sharing & Disclosure

kalebet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

7.1 Regulatory and Government Authorities

kalebet is obligated to share certain player data with PAGCOR as part of our licensing compliance obligations. We may also be required to disclose personal data to other Philippine government bodies, including the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or law enforcement agencies, where required by applicable law or a valid legal order.

7.2 Payment Service Providers

To process your deposits and withdrawals, kalebet shares necessary transaction data with your chosen payment provider — GCash, PayMaya, BPI, BDO, or Metrobank. These providers process your data under their own privacy policies and applicable Philippine financial services regulations.

7.3 Technology and Service Providers

kalebet engages third-party service providers to assist in operating the Platform, including game software providers, identity verification services, cloud infrastructure providers, and customer support platforms. These providers are contractually bound to process your data only on kalebet's instructions and in compliance with applicable privacy law.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of kalebet's assets, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and any material changes to how your data is processed as a result.

08 Data Retention

kalebet retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. In general:

• Account registration and identity data is retained for the duration of your account relationship with kalebet and for a minimum of five (5) years after account closure, as required by PAGCOR and AMLA regulations.
• Financial transaction records are retained for a minimum of five (5) years in compliance with the Anti-Money Laundering Act.
• Gaming activity records are retained for the period required by PAGCOR's record-keeping requirements.
• Customer support communication records are retained for a reasonable period to allow resolution of any follow-up queries or disputes.
• Technical and device data collected through cookies and server logs is retained for shorter periods in accordance with kalebet's cookie policy.

When personal data is no longer required for any of the above purposes and no legal obligation requires its retention, kalebet will securely delete or anonymise the data.

09 Cookies & Tracking Technologies

kalebet uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain session security, and gather analytics data to improve our services. Cookies are small text files stored on your device when you visit our Platform.

9.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for core Platform functionality, including maintaining your logged-in session and securing your account. These cannot be disabled without affecting Platform functionality.
• Performance and Analytics Cookies: Used to collect aggregated, anonymised data about how players use the Platform — such as pages visited, time spent, and navigation paths — to help kalebet improve the Platform experience.
• Functional Cookies: Allow the Platform to remember your preferences, such as language settings and display options, to provide a more personalised experience.

9.2 Managing Cookies

You can control cookie settings through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the kalebet Platform. By continuing to use the Platform, you consent to kalebet's use of cookies as described in this section.

10 Data Security

kalebet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the kalebet Platform.
• Encryption of sensitive stored data, including account passwords and financial information.
• Strict access controls limiting internal access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Incident response procedures in place to detect, report, and respond to personal data breaches.

While kalebet takes data security seriously, no online platform can guarantee absolute security. You are responsible for keeping your own account credentials confidential and for notifying kalebet immediately if you suspect unauthorised access to your account.

11 Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by kalebet. To exercise any of these rights, contact our support team at [email protected]. kalebet will respond to all verified data subject requests within thirty (30) days.

12 Children's Privacy

The kalebet Platform is strictly intended for adults aged 21 years and older. kalebet does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register for or use the Platform.

If kalebet discovers that personal data has been collected from a person under the age of 21, we will immediately close the relevant account, forfeit any associated balances in accordance with our Terms & Conditions, and securely delete the personal data of the underage individual.

If you believe that a person under the age of 21 has registered on the kalebet Platform, please notify us immediately at [email protected]. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms.

13 Third-Party Links

The kalebet Platform may contain links to third-party websites or services, including payment provider portals and responsible gaming resources. These third-party sites operate independently of kalebet and have their own privacy policies.

kalebet is not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policy of any third-party site you visit. The inclusion of a link on the kalebet Platform does not constitute an endorsement of that third party's privacy practices.

14 Changes to This Privacy Policy

kalebet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made to this policy, kalebet will notify registered players by email at the address associated with their account and by publishing a prominent notice on the Platform prior to the changes taking effect.

The date at the top of this page reflects when this Privacy Policy was last reviewed and updated. We encourage you to review this policy periodically. Your continued use of the kalebet Platform following the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

If you do not agree with any changes to this Privacy Policy, you should stop using the Platform and may close your account by contacting us at [email protected].

15 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how kalebet handles your personal data, please contact our Data Protection team:

For complaints about kalebet's data handling practices, you also have the right to contact the National Privacy Commission (NPC) of the Philippines directly. For responsible gaming support, visit our Responsible Gaming page. For the full terms governing your use of the Platform, see our Terms & Conditions.